I've been a client of Sydney Cloud IT for the past couple of years and have used Kamal's services when moving offices and setting up my new IT infrastructure, as well as for ongoing IT support. I've used other IT professionals in the past, but none of them have had the same level of expertise and professionalism as Sydney Cloud IT. Kamal's knowledge and service is second to none, and he often surprises me with solutions to challenging IT issues that come up from time to time. I have no hesitation in recommending Sydney Cloud IT for all of your IT support needs.
Kamal Naouri was a referral to our company through a contact when I had a few IT issues that needed to be fixed and I can say that he and his team have been exceptional value to our business. From the start, Kamal has been punctual, personable and professional, being respectful to myself and my team, most of all his services at Sydney Cloud IT have been a great return on investment for our business as our hardware and software have never been in better condition. The transition into his services was seamless and easy where Kamal walked me through the process and took control of what needed to happen and updated me throughout our office relocation, phone installation, networking and a full upgrade of our PCs that I requested, he is always on hand with anything that we throw at him which has been a true support for our business. Kamal's advice without a hidden agenda was a breath of fresh air to myself and his recommendations were on point and honest. From Kamal's communication and explanation on what he will be doing based in non-technical jargon to the turnaround time for when we log an IT issue is outstanding. Based on the first few dealings with Kamal and the service and support we have moved into a 3rd party contract with his business and could not be happier with the relationship with Kamal Naouri and Sydney Cloud IT. To any business or individual that is wanting a fast, reliable and personable IT Support business partner, I would have no hesitation in recommending Kamal and his team at Sydney Cloud IT.
I have known Kamal Naouri from Sydney Cloud IT for around 3 years. Having taken over the Real Estate business from the previous owner, one of my immediate concerns was the management of our IT requirements. Having worked for McDonalds for 22 years in the corporate sector, I was certainly aware of the importance of a good IT specialist. More importantly was the trust and relationship I wanted to build, with the previous IT specialist we had numerous issues, therefore one of my priorities was to source a new specialist. I contacted a good friend of mine Philip who without hesitation put me onto Kamal. Having known Philip for over 20 years I knew immediately Kamal could be trusted, within an hour of meeting him I felt comfortable and I could sense his sincerity and honesty. Importantly he was also very knowledgeable and I committed to Kamal's services. As the new owner of the business it was certainly a very smart decision and I'm very happy to say I refer him to friends and colleagues without any hesitation.
We are very impressed with Sydney Cloud IT. Prior to contacting SCIT we had outdated computers, limited back ups and general confusion amongst staff. SCIT gave us some great advice on our immediate and future needs and delivered what they promised in a timely manner. It made the process so much easier. Everything is running efficiently and we are looking forward to working with SCIT in the future.
We have an extensive and complex Microsoft infrastructure consisting of Active Directory, Windows Server, Exchange Server, SQL Server, SharePoint, CRM, ISA Server, Internet Information Server, Windows 7 and 10, Office 2016, etc. We also have a small IT team with moderate to high Microsoft skills supporting a user base of 750 users across 25 locations in Australia. With this kind of infrastructure, complex problems often arise as well as the need for major upgrade or new technology projects. Sydney Cloud IT is one of our major advanced Microsoft support partners meeting our support and project requirements. Sydney Cloud IT have consistently demonstrated a very high level professionalism, technical expertise and an intimate understanding of our internal infrastructure with the commitment to deliver on our every requirement whether it be solving a technical problem, rolling out new technology or advising us on new IT directions. More specifically, we are very pleased with the Server infrastructure replacement project and the Exchange centralisation project where Sydney Cloud IT was instrumental in achieving a smooth migration and positive result. We have also used Sydney Cloud IT for reviewing and improving our existing Citrix XenApp infrastructure to achieve a better design and higher performance. I would have no hesitation in recommending the services of Sydney Cloud IT for advanced Microsoft support and for major infrastructure projects. Their level of customer commitment coupled with their expertise and professionalism makes them an obvious choice for our critical business systems.
We are very happy and highly recommend SCIT’s services. It is extremely hard for a small business to find someone who is readily as contactable and responsive as Kamal. He’s taken our business into the future with both the network installation and server and migration over to Google apps!
More than once now the team at Sydney Cloud IT have got us out of trouble when we have had computer & or internet issues. Most people do not realise just how much we depend on the internet & our computers these days to run our respective businesses. But I realise the team do by the way you jump straight on any problem & get it fixed so we can resume general business. I cannot thank the team enough.
To develop and implement the changes in our IT requirements was a task I always left aside and did not want to tackle, until I met Kamal from Sydney Cloud IT. It has been a pleasure to work with Sydney Cloud IT on this project. We are looking forward to working with Sydney Cloud IT from now on.